What Is It?
You have the service of having one of our technicians answer your phone call and attend to your request. We have a maximum response time of four hours but in reality any one of our technicians will resolve your issue there and then or promptly call you back. It’s in our interest to resolve your problem promptly and correctly.
In the event that the issue cannot be resolved by communicating with the end user over the phone, we offer a remote login service that allows us with your permission to temporarily take control of the situation and fix the problem
In business people’s information is their livelihood and we provide the service of monitoring the backup of that information. Echo IT will ensure that your information is safe both on and off site. We have different procedures based on budget that ensure data is safe and we specifically attempt to make you aware of your data needs and assist you in that area. This is critical and cannot be understated.
Hardware & Software Cover
This option is normally chosen when we supply the machines to your business and we replace and hardware or software that fails. It is difficult for us to evaluate a costing on existing machines but we do cover them if the client requires. We prefer to offer preventative maintenance and avoid unexpected failures
Echo IT will maintain your servers and PCs to prevent unexpected disasters that cause problems for all involved.
Echo IT is Sage Business Partners and provides a full Sage Service