What Is It?
The foundation of any Managed IT Support Service contract is our support desk which consists of fully qualified engineers field your calls and handling the technical issues that are preventing you from running your business. Our Connectwise automated control and ticketing systems allow all cases to be managed from start to finish and keep you informed throughout the process. This support service also includes consultancy from a team with over twenty years experience should you wish to discuss IT strategies for future. We deliver a prompt reliable professional IT service.
The next stage in the process of providing Managed IT Support to businesses is remotely logging into your IT network and resolving the issue at hand. Our fully loaded automated systems give us the head start we need to remotely solve any issue. The standardised structure of IT Support we adhere to allows us take control of the situation and fix the problem. We use an industry standard Managed IT system that logs all calls forming cases, which are stored within our knowledge base allowing us to report to businesses in a professional and transparent way.
Issues that will not be solved remotely are assigned to one of our IT support road engineers who will come onsite and resolve the issue at hand. We operate a ticketing system with work sheets allowing you as the business owner to see what work has been completed before you sign off on our visit. It is in our interest to resolve IT issues to completion in one visit so that return trips are not needed. All our IT support contract customers are assigned a dedicated account engineer with a backup for redundancy. Our system gives Monthly reports to inform our clients of the work carried out which frees up time to allow IT planning and coordination.
Echo IT are long term Sage Business Partners and provides a full Sage Service including supply, install and training. We have been using Sage since we began supporting IT for businesses and we are uniquely positioned to combine IT and Sage support under one roof and at less of the cost than you would normally pay two for two contracts.
Backups are usually overlooked until it is too late. Echo IT Managed Support Services covers the data that is important to your business. Our fully automated and monitored local and cloud backups will ensure that you will never be without a very recent backup to roll back to should disaster strike. Echo IT will ensure that your information is safe both on and off site with safe retention and versioning. We have different procedures based on budget that ensure data safety and we specifically attempt to make you aware of your data needs and assist you in that area. This is critical and we have the IT Support systems in place to handle the requirements.
Hardware & Software Cover
Echo IT supplies, installs and supports the Hardware and Software that you need to run your business. We pride ourselves on providing all the IT Support you need under one roof. All of contract customers receive hardware and software cover including same day replacement if need be. We have a team with over twenty-five years’ experience so there is nothing we have not seen when supplying IT Support. We regularly perform preventative maintenance and employ automated systems to monitor all hardware and software either onsite or in the cloud. We are long time Microsoft Silver Partners and have been dealing in Dell Products for over twenty years.
We will provide the IT Support you need to maintain your servers and PCs to prevent unexpected disasters that cause problems and unwanted costs for all involved. Planned and scheduled visits combined with automated reporting from our device agents allows us to keep on top of your systems. Reporting and communication between Support and clients is crucial so that documentation can be discussed, and unwanted issues avoided. It also frees up time for us to better understand your business needs and strategically align with your needs. Let us manage your IT schedules and assist you in using IT to drive your business.