Repair & Maintenance

Support Contract

For many companies it is not feasible to have their own IT department. Our IT Support Managed Services contract looks after all your company’s IT needs and provides telephone, remote login and onsite support for all your IT equipment. Most services are optional and are chosen based on needs and budget.

Based on our experience we structure the support levels as follows:

Phone support – You have the service of having one of our technicians answer your phone call and attend to your request. We have a maximum response time of four hours but in reality any one of our technicians will resolve your issue there and then or promptly call you back. It’s in our interest to resolve your problem promptly and correctly.

Login Support – In the event that the issue cannot be resolved by communicating with the end user over the phone, we offer a remote login service that allows us with your permission to temporarily take control of the situation and fix the problem.

Onsite IT Support

We will promptly call to your business if an an issue can not be resolved through phone and remote login support. Any of our fully qualified engineers will assist you and resolve your technical issues in a professional manner. Our automated systems alert us ahead of time so we get prepared quickly for call out and secure whats needed to finish the job. Our monthly reports allow you transparency into the issues that your company is experiencing so that planning and strategy can set in motion.

Backup Support – In business people’s information is their livelihood and we provide the service of monitoring the backup of that information. Echo IT will ensure that your information is safe both on and off site. We have different procedures based on budget that ensure data is safe and we specifically attempt to make you aware of your data needs and assist you in that area. This is critical and cannot be understated.

Hardware/Software Cover – This option is normally chosen when we supply the Computers and Network devices to your business which we replace if hardware or software fails. It is difficult for us to evaluate a costing on existing machines but we do cover them if the client requires. We prefer to offer preventative maintenance of computers to avoid unexpected failures.

Preventative Maintenance – Echo IT will maintain your business Servers, Desktop Computers, Laptops and all network devices  to prevent unexpected disasters that cause problems for all involved.

Sage Cover – Echo IT are long time Sage Business Partners and provides a full Sage Service combined with our IT skills under one roof at a combined price.

 

For further information about this service please call Echo IT on 06756888 or email us at info@echoit.ie

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